These are all genuine unsolicited comments from emails we've received, as originally written and used with permission. Here's what you've been saying:
Our service and products
Just a note to let you know that the "incredihair" arrived this morning and
to say how impressed I am with your swift e-mail responses and the excellent
service I have received from you so far.
Thank you very much for my order of Warchal strings, which arrived today. They're truly great strings, and I'm very glad that you have them in stock! Thanks also for keeping me updated on the progress of the order. It was a pleasure to shop with you, and I look forward to doing so again in the future.
I am positively dancing with delight over the violin. It is perfect in size and has a lovely resonant tone. I have already practiced on it and am very pleased in every way. You packed it with great expertise and tenderness and it was amazingly easy to tune up and insert the bridge. So, you get A’s all around. I think dealing with you has been one of my best shopping experiences ever.
Anyway, thanks again for your sterling service! You guys are my number one choice for online purchasing - the personal treatment, the willingness to discuss before purchase, and the returns policy, all make for the perfect mix of convenience and peace of mind! (and if you want to quote me on your site, you can! You guys are fab!)
I am just writing to say thank you for sending that rosin off so quickly - it was with me by 9 o clock this morning!! I will make sure I pass your name on to my friends, thanks very much for such a great service
Dear Mark, I received the rosin and mute today, possibly the most pleasant and prompt online shopping experience I have ever had, so thank you! I'm sure I'll be buying more stuff from your shop in future, and one day (if I can ever manage to make a noise that is slightly less like a dying cat) I might even come back for a new violin!
Just a quick note to say the strings I ordered yesterday afternoon arrived in this morning's post. You can't get better service than that - thanks very much!
Thank you for the quick, efficient and very helpful friendly service. I know where to get my violin things from from now on! I'm relatively new to the violin (played as a child but gave up 15 years ago) so it is good to have found such an informative and helpful website. Thanks again.
My new bow (which I am over the moon with!!) got its first outing last night at the music group rehersal and there were lots of compliments on both the look and the sound of it. Thank you for your friendly service and cups of tea, and it was very nice to meet you. I shall certainly recommend you to others. Thanks again.
We are delighted with the violin. It looks and sounds good, is responsive and very easy to play. The size is just perfect. I can't really understand why someone didn't snap it up for a young person. Still their loss is our gain!
[antique violin with carved head] MS, Birmingham, UK
I played with the new bow at a session in Newcastleton Festival on Friday night and then at my band gig on Saturday. I was very happy with the way it performed, it has more of a bite than my wooden one, and I can
even get close to a bouncing bow effect as in 'The Banks'. It looks good too, so thanks again and maybe you'll get some more orders as a result.
Finally managed to tear myself away from the fiddle long enough to write a note! The Incredibow is really good. I'm finding that I can change direction much more quickly than I could with a traditional bow and I think it makes my fiddle playing sound better.
Rosin arrived Thursday. It is very good. I can really feel the difference in the bow, it is holding to the strings much better. Thanks for the excellent service!
Aurorabow Realis - I think this is a wonderful name and a great selling point!! It arrived yesterday afternoon shortly after your telephone call. Superb!!!
Thanks again for your most excellent service--I have never had a more pleasant experience in dealing with an instrument shop! (In America, many retailers are very pushy and offer minimal information and service--hence it was so refreshing to do business with you!)
[antique violin purchase] E.P. Virginia, USA
Our site
The violin anatomy page is a great one
MF, Gloucestershire, UK
This is a really good site - fascinating even to the non-musician! MKN, Worcestershire, UK
Congrats on a lovely website! The audio clips of the instruments are nothing short of a treat! Even a novice like myself from the far side of the pond can appreciate and enjoy these and the rest of the site too!
AA, Canada
Thank you all for your comments.
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